Return Policy
Biteezy Happiness Guarantee
✅ Easy Returns & Exchanges
We stand behind our products. If you're not 100% satisfied, you may return eligible items within 30 days for a refund or exchange.
🔁 Eligibility
To qualify for a return:
• Item must be unused, in original packaging with tags attached
• Proof of purchase required (order # or receipt)
• Exclusions:
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Opened wellness/beauty products (for hygiene reasons)
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Custom/personalized items
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Final sale items (marked at checkout)
📦 How to Return
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Email: support@biteezy.com with:
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Your order number
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Product photos
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Reason for return
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We’ll send a prepaid return label (US only) or instructions
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Ship items back within 7 days of approval
💸 Refund Process
• Processing Time: 3-5 business days after we receive your return
• Original Payment Method: Refunds go back to your card/bank (may take 5-10 days to post)
• Restocking Fee: 15% for non-defective returns (waived for exchanges)
⚠️ Damaged/Defective Items
• Contact us within 7 days of delivery
• Include photos/video of the issue
• We’ll send a free replacement or full refund
🌎 International Returns
• Customer pays return shipping
• May be subject to customs fees
• Refund excludes original shipping costs
📦 Lost in Transit?
• Provide tracking showing "delivered" for investigation
• If confirmed lost, we’ll reship or refund